Troubleshooting IHS - MustGather information for Windows OS

IBM HTTP Server version.

install_root/apache -v

Configuration file:

install_root/conf/httpd.conf

Error log:

install_root/logs/error.log

Access log:

install_root/logs/access.log

LDAP properties file

install_root/conf/ldap.prop

Traces: IBM HTTP Server LDAP over SSL

1. Stop IBM HTTP Server.
2. Clear all logs in the install_root/logs directory.
3. Edit the httpd.conf file:
• Change Loglevel to debug.
• Add SSLTrace directive to the bottom of the httpd.conf file.

Enable LDAP tracing:

Create the following system variable:

LDAP_TRACE_FILE

Set the value with the name for the log file (for example: c:\ldaptrace.log).

Create the following system variable:

LDAP_DEBUG

Set the value to 65535.

Enable GSKit trace:

Create the following system variable:

GSK_TRACE_FILE.

Set the value with the name for the log file (for example: c:\gsktrace.log).

6. Start IBM HTTP Server.
7. Recreate the problem.
8. Capture the following:

netstat -na > netstat.out

Collect the following data files:

• httpd.conf, error_log, access_log
• netstat.out
• ldaptrace_log
• gsktrace_log
• ldap.prop
• IBM HTTP Server version
• Include the date and time of failure along with the browser version and the full URL that resulted in the LDAP failure. For example:

https://www.ihshost.com/mystuff/goodies/index.html